Privacy Policy
Last updated: 16 October 2026
Procraft Roofing and Property Maintenance Ltd respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, store and share personal information when you visit www.procraft-roofing.co.uk, contact us, request a quotation or use our roofing and property maintenance services.
1. Who We Are
Procraft Roofing and Property Maintenance Ltd is responsible for deciding how your personal information is used. For these purposes, we are the “data controller”.
Company number: 16636562
Contact address: Brook Farm, Marsh, Aylesbury, HP17 8SP
Email: info@procraft-roofing.co.uk
Telephone: 01296 532175
Please use these details for questions about this policy or requests concerning your personal information.
2. Information We Collect
Depending on your interaction with us, we may collect:
Your name, email address and telephone number.
Your property address and details of the work you require.
Messages, photographs and documents you provide.
Information needed to arrange visits, prepare quotations and complete work.
Customer correspondence, invoices, payment records and guarantee information.
Technical information recorded when you visit our website, such as your IP address, browser type, pages requested and security logs.
We collect information directly from you through website forms, telephone calls, emails and other correspondence.
Where another person contacts us on your behalf, such as a property manager or letting agent, we may receive your contact details and relevant property information from them.
Please only provide information about other people where you are authorised to do so.
3. How We Use Your Information
We use personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Responding to requests for quotations and taking steps towards an agreed service | Taking steps at your request before entering into a contract |
| Arranging visits, completing agreed work, issuing invoices and administering contractual guarantees | Performing our contract with you |
| Handling general enquiries and communicating with property managers or business contacts | Our legitimate interests in responding to enquiries and managing business relationships |
| Maintaining accounting records and meeting applicable legal requirements | Compliance with legal obligations |
| Protecting our website, preventing misuse and maintaining reliable systems | Our legitimate interests in operating a secure business and website |
| Managing complaints and establishing, exercising or defending legal claims | Our legitimate interests in resolving disputes and protecting our legal rights |
| Sending promotional communications where you have agreed to receive them | Your consent |
Where we rely on legitimate interests, we consider the effect on your privacy and balance our interests against your rights.
You do not have to provide personal information. However, without the information needed to assess your requirements or carry out work, we may be unable to provide a quotation or service.
4. Marketing Communications
Submitting an enquiry does not automatically subscribe you to marketing.
We will only send promotional communications with your consent. You can withdraw that consent at any time by contacting us or using an unsubscribe option provided in the message.
Withdrawing marketing consent does not affect necessary communications about an enquiry, quotation, existing booking or completed work.
5. Who We Share Information With
We do not sell your personal information.
Where necessary for the purposes explained above, we may share relevant information with:
Employees and contractors involved in arranging or completing your work.
Website hosting, maintenance, email and IT support providers.
Payment providers, accountants, insurers and professional advisers.
Public authorities or other organisations where disclosure is required by law.
Advisers or other parties involved in resolving a dispute or legal claim.
We limit sharing to information needed for the relevant purpose. Providers processing information on our behalf must protect it and act under appropriate contractual arrangements.
6. How Long We Keep Information
We retain personal information only for as long as necessary for the purpose for which it was collected.
When deciding retention periods, we consider legal requirements, the duration of our customer relationship, applicable guarantees and whether information is needed to resolve a complaint or claim.
Information that is no longer required is securely deleted or anonymised. Backup copies are removed through our normal backup retention cycle.
7. Cookies and Website Features
Our website may use cookies and similar technologies to support its operation and any enabled third-party features.
Third-party services, including review widgets and external platforms, may process technical information when their content loads or when you interact with them.
You can also manage cookies through your browser settings. Blocking some cookies may affect website functionality.
8. Overseas Processing
Some technology providers may process personal information outside the United Kingdom.
9. Keeping Your Information Secure
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
Access is limited to people and providers who need information for their work. No internet transmission or storage system can be guaranteed completely secure.
10. Your Rights
Depending on the circumstances, you may have the right to:
Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of information.
Ask us to restrict its use.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent where processing relies on consent.
These rights are subject to conditions and exceptions. For example, we may need to retain certain records to meet legal obligations.
To make a request, email info@procraft-roofing.co.uk. We may ask for information reasonably needed to confirm your identity.
We normally respond within one month. Where the law allows additional time, we will explain the reason and applicable timescale.
11. Privacy Complaints
If you have concerns about how we handle your information, please contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator:
Website: https://ico.org.uk/make-a-complaint/
12. External Websites
Our website contains links to other websites. Those organisations are responsible for their own privacy practices. Please read their privacy notices when using their services.
13. Changes to This Policy
We may update this policy to reflect changes to our services, information handling or legal requirements.
The date at the top shows when this policy was last updated.